Crystal Internet one of the first local ISPs back in the day. This was before the broadband revolution, back when you had to connect to the internet by making a call with a dial-up modem and getting speeds of up 56k!
My role at Crystal Internet was to man the help-desk and provide support to some 300 users on the network. The company utilized a UNIX server and it was my job to ensure it's stability and performance in conjunction with Crystal Internet's system administrator.
I was the sole installer, going on-site to both business and homes setting up their internet needs, including providing hardware as required. Crystal Internet provided their service both south and north of the river, so I ended up with quite the knowledge about Perth's suburbs!
Given I had an interest in HTML and graphic design I was given the opportunity to build, edit and run Crystal Internet's webpage. I learnt a lot about domain names, hosting, coding and web design during the time with Crystal Internet, which later became a most useful skill in assisting many others with their webpages.
Main Responsibilities and Duties
- Provide phone support for 300+ users
- Installation Technician as required
- Basic system administration
Skills and Experience
- Experience with UNIX based server
- Telecommunication exposure
- Professional Phone Manner
- Heavy Customer Focus exposure
- Advanced HTML knowledge
Compiled by David Innes
Perth, Western Australia
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