Excelsior

Excelsior Managed Superannuation was a company based in Perth that dealt with various levels of super funds. Clients included large scale corporations, non for profit companies, medium level business as well individual retirement portfolios.

I began work with the company part-time as a filing clerk. But it wasn't long before I was given a chance to develop my administration abilities in a more demanding role as a Benefit Payments clerk. This role gave me my first exposure to experiencing client service over the phone with a professional manner, resolving many issues regarding customers problems; be it with simple account queries or complex administration duties.

Due to my noted abilities during this time, I received the opportunity to be supervisor of the benefit payments department. During this time I implemented a number of technological improvements to our system, including an automated spreadsheet-styled program that organised, sorted and interacted with the in house AS6000 database systems increasing the payment process ten-fold.

It was because of this computing work that I was offered a job with the Information Technology team as a systems administrator. Working within a small team of three, I gained much experience being exposed to help-desk support for over a 60 user network. My personal computer knowledge and growing experience within the department gave me noted praise from the management and my peers.

Main Responsibilities and Duties

• Supervising and supporting a team of five
• Developing system procedures
• Administration of all benefit payment claims
• Main point of phone inquiries for clients
• Provide support for computers and end users
• Perform backup and audit for database

Skills and Experience

• Lotus Notes and Lotus 123 packages
• In house AS6000 system
• 2 years of customer focused phone support
• Filing, Book Keeping and Letter drafting
• Procedure implementation
• Training and Support for new systems

Compiled by David Innes

Perth, Western Australia